🌿 100% Refund – Terms & Conditions (Excluding Delivery Charges)

At Ankurit, we take utmost care while packing plants. In rare cases of severe transit damage, we offer a 100% refund of the product value only, excluding delivery/shipping charges, subject to the terms below.

✅ Eligibility for 100% Refund

A 100% refund of the product amount (excluding delivery charges) is applicable only if:

• The plant arrives dead on arrival, OR
• The plant is severely damaged beyond recovery (broken main stem / completely crushed)

Minor transit stress such as:

• Some yellowing or drooping of leaves due to transit stress
• Slight bending
• Minor soil spillage

does NOT qualify for a 100% refund.

⏱️ Claim Timeline (STRICT)

• Claim must be raised within 24 hours of delivery
• Claims raised after this period will not be accepted

📹 Mandatory Proof Required

Customer must share all of the following on WhatsApp:

1. One continuous, uncut unboxing video, clearly showing:
   • Sealed package
   • Shipping label
   • Opening of the box
   • Condition of the plant
2. Clear photos of:
   • Plant
   • Outer box
   • Inner packaging

❌ Edited, paused, or cut videos will not be accepted.

📦 Condition of Product

• Product must be unused and untampered
• Re-boxed, re-potted, or altered plants are not eligible
• Damage caused after delivery is not covered

💰 Refund Process

• Refund will be issued for the product value only
• Delivery / shipping charges are non-refundable
• Refund will be processed to the original payment method
• Processing time: 5–7 working days after claim approval

⚠️ Non-Eligible Scenarios

• Claims raised after the allowed time
• Missing or insufficient proof
• Damage due to customer handling
• Natural plant stress after transit
• False or misleading claims

🌱 Important Note

Plants are living beings and may show minor stress during transit. Each claim is carefully reviewed to ensure fairness to customers and growers.

✂️ Short Version